Return & Refund Policy

1. Return Fees

  • All eligible returns are free of charge. Customers do not pay any restocking or handling fees.

2. Return & Exchange Window

  • Returns and exchanges are accepted within 30 days from the delivery date.

  • To ensure full refund or exchange, items must be returned in their original condition, with tags attached, and unused.

3. Who Covers Return Shipping

  • YGOODM covers all return shipping costs for eligible returns. Customers will receive instructions and a return label via email.

4. Eligible Reasons for Return or Refund

  • Wrong item received: If the item you received is different from your order.

  • Damaged or defective items: Items damaged during shipping or with manufacturing defects.

  • Size or fit issues: Items that do not fit as expected. Customers are advised to check the size chart before purchase.

  • Quality concerns: Products not meeting expected quality standards.

5. Steps to Request a Return or Refund

  1. Contact YGOODM customer service via:

  2. Provide your order number, item(s) to return, and reason for return.

  3. Receive a return shipping address from our team via email. Do not return items to the original shipping address.

  4. Package items securely and ship them back using the provided address and label.

  5. Once received and inspected, we will process your refund or exchange.

6. Refund Timeline

  • Refunds will be issued to the original payment method within 7 business days after the returned items are received and approved.

  • Customers will receive an email confirmation once the refund is processed.

7. Important Notes About Return Shipping

  • Always wait for our email confirmation to obtain the correct return address.

  • Returning items to the original shipment address may delay or void your return.

  • Ensure items are securely packaged to prevent damage during transit.

8. Non-Eligible Items

  • Custom or personalized items, sale or promotional items, and gift cards are not eligible for returns or refunds unless they are defective or incorrect.

9. Exchanges

  • Exchanges for the same item in a different size or color are available if the item is eligible.

  • Exchange requests follow the same process as returns, and YGOODM covers shipping for the exchanged item.

10. Customer Support
For questions regarding returns or refunds: